Frequently Asked Questions
Find answers to common questions about our products and services
We have a fulfilment time of 48 business hours from placement to shipping your order, Sometimes there may be a delay between creating the label, and your package getting collected.
Once shipped, it is normally another 2-3 days depending on your region.
Yes, you may pick up your order.
However, we ask you get in touch first to arrange a date and time to collect as we don't have a physical store.
Yes, we offer delivery Nation wide and also Local Delivery to some Wellington Airsoft Games and events.
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's tracking page.
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience and security.
Orders can be modified or cancelled within 4 hours of placement. After this time, orders are processed and cannot be changed.
Please contact us immediately if you need to make changes.
No, we do not sell Airsoft Guns.
You can obtain an Airsoft Gun at ASGC, Unlimited Airsoft Shop or many others in New Zealand.
Yes, we do!
Join our ASSociate program to receive exclusive discounts on BBs, and get early access to new collections and sales.
Yes, we do refunds but only with certain products and under certain conditions, please see our Refund policy on the footer of this page.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.
Please get in touch with us to get a freight price.
They receive different BB pricing because their club/group has contacted us about Wholesale or Associate Pricing.
If you would like Special BB Pricing but your club isn't ASSociated with us, Ask your Clubs Committee to get in touch.
We don't bite. Much.
To register your group/club with us, please click on "Registration Forms" in the header and enter your information, or talk to us at a game/event.
Wholesale (when available), will be a separate registration form in the same section on our website.
You can click on the account icon on the Top Right of the Page or go into the "Registration Forms" tab in the header to register a new account.